Delivery And Order Information

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

• Gift Card purchases don't count towards the free shipping threshold.

• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

• Unfortunately, we're unable to deliver to Military Addresses in EU countries.

We currently do not ship outside the UK, this includes to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Kyrgyzstan, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

Your order number (for example #APX1231267) can be found on your order confirmation email.

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

• Changing the item or size

• Delivery/billing address

• Adding/removing items to your order

• Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can start a return/exchange once delivered.

In the unusual event that you're order is damaged or incorrect, please email support@apexofficial.co.uk, with the following information within 3 days of delivery:

• Your order number.
• The name of the missing item.
• The name of the incorrect item you received.
• A clear photograph of the incorrect item you received and the label on its packaging.

Once we've received the above info we will get this sorted for you ASAP!

We are sorry there's an item missing from your order. Please check your emails (including spam/junk) to confirm all items were despatched and you haven't been issued a partial refund (very rarely an item maybe found to be out of stock and will be refunded).

If you still need help please contact customerservice@apexofficial.co.uk with your order number (for example #APX1234567), within 3 working days from delivery, our Customer Service team will investigate this for you ASAP!

A product is "faulty" if there is a material/ manufacturing fault. Please note, this excludes wear and tear.

If you receive an item you believe to be faulty please send the following information to customerservice@apexofficial.co.uk.

Your order number (for example #APX1234567) Item name and size Photos that show that clearly show the garment and the fault

Please keep your item until we've reviewed the fault, after which, we may ask you to return it.